Shipping and Returns
Vanilla Bean Project takes great care in the sourcing, production and shipping of all products. If you are not happy with a standard size retail vanilla purchase (2oz, 4oz extract/paste or 2ct whole vanilla bean) purchased from us, contact us within 30 days we will provide a replacement or refund of the purchase price.
We are not able to accept returns on any opened bulk packages. Please carefully inspect bulk orders upon delivery - and prior to opening - for damage caused during shipping. We strongly encourage ordering our products in smaller standard retail sizes (2oz, 4oz extract/paste or 2ct whole vanilla bean) prior to purchasing larger/bulk orders. If you purchase a standard retail size, and place an order for a bulk equivalent with 15 days, we will credit the standard retail size purchase price on your first bulk order.